AI Receptionist for Clinics and Diagnostic Centres
Your reception desk is busy with patients in front of it, so the phone rings out. Botify's AI voice agent answers every call, shares timings, fees and test preparation from your briefing, takes appointment requests and transfers anything clinical to your staff.
- Answers calls 24/7 — including after the clinic closes
- Takes appointment and home-collection requests into the CRM
- Transfers to your staff whenever a person is needed
₹5/min all-inclusive · Number ₹500/month · Prices excl. 18% GST
Missed calls are missed appointments
Patients call to ask simple things: is the doctor available today, what time does the lab open, do I need to fast before this test, what does it cost. When the front desk is busy, those calls go unanswered and the patient books somewhere else.
An AI receptionist answers every call in the patient's language, handles the routine questions you have briefed it on, and records the appointment request with the patient's details. Your staff confirm the slot and deal with anything that needs medical judgement.
How clinics & diagnostics teams use the AI voice agent
Appointment requests
Collects the patient's name, the doctor or department, and preferred date and time, and saves it to the CRM for the front desk to confirm.
Test preparation and timings
Answers questions like fasting requirements, report timings and lab hours — strictly from the briefing your centre provides.
Home sample collection requests
Captures address, area and preferred time for home collection so your team can schedule the phlebotomist.
Reminder and follow-up calls
Upload a list of patients due for a review or repeat test and run an outbound campaign within your calling hours.
After-hours call answering
Calls after the clinic closes are answered and logged with a transcript, instead of ringing out.
Transfer to staff
Anything clinical, urgent or outside the briefing is transferred to a person on your team.
What a call sounds like
Example: diagnostic centre enquiry
Illustrative inbound call to a diagnostic centre. Test names, prices and timings are placeholders from the briefing.
AI agent
Hello, [Diagnostic centre name]. How can I help you today?
Caller
I need a fasting blood sugar and lipid profile. Do I need to fast?
AI agent
Yes — for these tests our lab asks for [8–12] hours of fasting. We open at [7 AM]. Would you like to visit the centre or book a home collection?
Caller
Home collection, tomorrow morning.
AI agent
Sure. May I have the patient's name and your area?
Caller
Lakshmi, Fairlands.
AI agent
Thank you. I've noted a home-collection request for Lakshmi in Fairlands, tomorrow morning. Our team will call to confirm the time. Anything else?
Caller
My father has chest pain since morning, should we come?
AI agent
I'll connect you to our staff right now so they can guide you.
Illustrative script. Brief the agent to transfer any symptom or urgent question — it should never give medical advice.
What the agent captures
- Patient name and mobile number
- Doctor, department or test requested
- Preferred date and time
- Visit or home collection (with area/address)
- New or returning patient
- Reason the call was transferred, if any
Saved to the Botify CRM automatically, with a transcript and recording of the call.
What to put in a clinic briefing
- Doctors, departments, consultation timings and fees you share on the phone.
- Test preparation instructions and report timings, exactly as your lab gives them.
- A clear rule: any symptom, emergency or clinical question is transferred to staff.
- Which patient details to collect for an appointment request.
₹5 per minute, all-inclusive
Call charges, speech recognition, voice and AI in one rate, per started minute from a prepaid wallet. Voice number ₹500/month. Included in Pro (₹6,999/month) and Enterprise. Excl. 18% GST.
Get a demo call for clinics & diagnostics
Leave your number and experience the first call your leads and customers would get.
- • Leave your number and the AI agent calls you in about a minute (9 AM–9 PM IST).
- • Or call +91 80 6552 1614 any time — Botify's own AI assistant answers.
- • Talk to it in English, Tamil, Hindi, Telugu, Kannada or Malayalam.
Get a demo call now
Hear the AI voice agent on your own phone. It calls you in about a minute during calling hours.
AI voice agent for clinics & diagnostics: FAQs
Can the AI receptionist give medical advice?
It shouldn't, and you control that through the briefing. Set it up to answer only operational questions (timings, fees, preparation instructions) and to transfer anything clinical or urgent to your staff.
Can it confirm appointments directly in our system?
It collects the appointment request and saves it to the Botify CRM for your team to confirm. Ask our team about your existing scheduling setup and they'll confirm what is possible.
Does it work after clinic hours?
Yes. It answers calls 24/7, so after-hours calls are logged with a transcript and recording instead of going unanswered.
Which languages can patients speak?
English, Tamil, Hindi, Telugu, Kannada, Malayalam and other Indian languages, including mixed everyday speech. It switches language if the patient does.
How are call recordings stored?
Every call has a transcript and recording in your Botify dashboard; recordings are kept for 90 days.