AI Voice Agent for COD Order Confirmation
Cash-on-delivery orders that the customer never meant to accept cost you shipping both ways. Botify's AI voice agent calls each COD customer from a list you upload, confirms the order and address, and records cancellations and changes before you ship.
- Confirms COD orders by phone before dispatch
- Captures address corrections and cancellations
- Speaks the customer's language — Hindi, Tamil and more
₹5/min all-inclusive · Number ₹500/month · Prices excl. 18% GST
Unconfirmed COD orders turn into returns
Wrong numbers, impulse orders and incomplete addresses are a big part of COD returns. Confirming each order by phone works, but nobody wants a team dialling hundreds of customers every day.
The AI voice agent runs the confirmation calls as a campaign: you upload the day's COD orders, set calling hours and retries, and it records confirmed, cancelled and address-change outcomes in the CRM so your team only handles the exceptions.
How e-commerce & d2c teams use the AI voice agent
COD confirmation campaign
Upload the day's COD orders and the agent calls each customer to confirm the product, amount and delivery address.
Address correction
If the address is incomplete or the customer wants delivery elsewhere, the agent records the new details as a custom field for your team to update.
Cancellations before dispatch
Customers who no longer want the order can cancel on the call — recorded before you pay for shipping.
Inbound order and delivery questions
Answers calls to your support number with the policies in your briefing (delivery timelines, returns, payment options).
Abandoned enquiry call-backs
Leads from WhatsApp or Meta lead ads get a call within about a minute during calling hours.
What a call sounds like
Example: COD confirmation in Hinglish
Illustrative outbound call from a COD confirmation campaign. Order details come from your uploaded list.
AI agent
Namaste, main [Brand name] se bol rahi hoon. Aapne kal ek order kiya tha — [product], ₹[amount], cash on delivery. Kya main confirm kar doon?
Hello, I'm calling from [Brand name]. You placed an order yesterday — [product], ₹[amount], cash on delivery. Shall I confirm it?
Customer
Haan, confirm kar do. Lekin address mein flat number galat hai.
Yes, confirm it. But the flat number in the address is wrong.
AI agent
Koi baat nahi. Sahi flat number bata dijiye.
No problem. Please tell me the correct flat number.
Customer
B-204.
B-204.
AI agent
B-204 note kar liya. Aapka order confirm hai. Dhanyavaad!
Noted B-204. Your order is confirmed. Thank you!
Illustrative script. Outcomes (confirmed / cancelled / address change) are saved for your team to act on.
What the agent captures
- Order ID (from your list)
- Confirmed / cancelled / call later
- Corrected address or landmark
- Alternate phone number
- Reason for cancellation
- Preferred delivery time (if you ask)
Saved to the Botify CRM automatically, with a transcript and recording of the call.
What to put in an e-commerce briefing
- Columns in your upload list: name, mobile, order ID, product, amount, address.
- What counts as confirmed, cancelled or needs-review.
- Your return, exchange and delivery-time policies for inbound questions.
- When to transfer: complaints, payment disputes or bulk orders.
₹5 per minute, all-inclusive
Call charges, speech recognition, voice and AI in one rate, per started minute from a prepaid wallet. Voice number ₹500/month. Included in Pro (₹6,999/month) and Enterprise. Excl. 18% GST.
Get a demo call for e-commerce & d2c
Leave your number and experience the first call your leads and customers would get.
- • Leave your number and the AI agent calls you in about a minute (9 AM–9 PM IST).
- • Or call +91 80 6552 1614 any time — Botify's own AI assistant answers.
- • Talk to it in English, Tamil, Hindi, Telugu, Kannada or Malayalam.
Get a demo call now
Hear the AI voice agent on your own phone. It calls you in about a minute during calling hours.
AI voice agent for e-commerce & d2c: FAQs
Does the AI agent connect directly to my store platform?
The documented workflow is uploading your COD order list and running a calling campaign; outcomes are saved in the Botify CRM. Ask our team about your store setup and they'll confirm options.
How much does a COD confirmation call cost?
₹5 per started minute, all-inclusive. Most confirmation calls are short, so a call under a minute is billed as one minute (₹5, excl. GST).
What if the customer doesn't pick up?
You set retries in the campaign, so unanswered customers are called again within your calling hours.
Can it handle customers who speak Tamil or Hindi?
Yes. It speaks English, Hindi, Tamil, Telugu, Kannada, Malayalam and other Indian languages and switches mid-call if the customer does.
Can it also message the customer on WhatsApp?
Yes — it can send a PDF such as an invoice or catalogue on WhatsApp during the call, and Botify's WhatsApp, SMS and email run on the same dashboard.