Privacy Policy

Last Updated: July 4, 2025 | Version 1.0

At Botify, we are committed to protecting your privacy and handling your data in an open and transparent manner. This policy details how we collect, use, and safeguard your information.

1. Introduction

  • When you use Botify, you're trusting us with your data. We respect that trust and work hard to protect your information while giving you transparency and control.
  • This Privacy Policy helps you understand what data we collect, why we collect it, how we use it, and your rights and choices.
  • Botify is committed to protecting your privacy and ensuring compliance with applicable data protection laws including GDPR, India's DPDP, CCPA, and others.

2. Who We Are

  • Botify (“we”, “our”, or “us”) provides a WhatsApp Business automation platform that helps businesses manage conversations, broadcast messages, and automate workflows.
  • Our legal entity is Botify Digital Solutions Pvt. Ltd., headquartered in Salem, Tamil Nadu, India.

3. What Data We Collect

  • We collect data in two categories: data about our clients (you) and data related to your end-users (your customers).
  • **A. Data from Clients (You):** This includes your name, email, phone number, business name, login credentials (e.g., OAuth tokens), payment details, IP address, device information, and platform usage logs.
  • **B. Data from End-Users (Your Customers):** This includes phone numbers, names (if provided), message content exchanged via WhatsApp, interaction timestamps, and any custom data you collect through the platform.

4. How We Collect Data

  • When you register for an account or use our platform.
  • When your customers interact with you through the WhatsApp API integrated with our Service.
  • When you connect third-party services like Google Sheets or your CRM.
  • Automatically through cookies and analytics tools when you browse our website.

5. Why We Use Data

  • To provide, maintain, and improve our WhatsApp automation services.
  • To process payments and manage your subscription.
  • To provide customer support and respond to your inquiries.
  • To prevent fraud, abuse, and ensure the security of our platform.
  • To send you important service updates, technical notices, and marketing communications (which you can opt-out of).

6. Sharing and Disclosure

  • We do not sell or rent your personal data.
  • We may share data with trusted third-party sub-processors who help us operate our Service, such as cloud hosting providers (e.g., AWS), payment gateways (e.g., Razorpay), and analytics services.
  • We may disclose data if required by law or to protect the rights, property, or safety of Botify, our users, or the public.

7. Data Security

  • We use state-of-the-art security measures to protect your data, including end-to-end encryption for message content, SSL/TLS for all web traffic, role-based access controls, and optional two-factor authentication.

8. Data Retention & Deletion

  • We retain your data as long as your account is active or as needed to provide you with our services.
  • Upon cancellation of your account, your data will be permanently deleted from our systems within 30 days.
  • You can request an earlier deletion by emailing support@botify.in.

9. Your Rights

  • Depending on your jurisdiction, you have certain rights regarding your personal data:
  • **Right to Access:** You can request a copy of the personal data we hold about you.
  • **Right to Correction:** You can ask us to correct any inaccurate information.
  • **Right to Erasure:** You can request the deletion of your personal data.
  • **Right to Object:** You can object to our processing of your data for certain purposes (like direct marketing).
  • To exercise these rights, please contact us at support@botify.in.

10. Cookies & Analytics

  • We use essential cookies to keep you logged in and to remember your preferences. We also use analytics cookies (e.g., Google Analytics) to understand how our website is used.
  • You can control or disable cookies through your browser settings, though some platform functions may be limited.

11. Updates to this Policy

  • We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website. Your continued use of the Service after any changes constitutes your acceptance of the new policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please don't hesitate to reach out.

Chat on WhatsAppEmail our Privacy Officer