Refund Policy

Botify operates as a subscription-based SaaS platform with prepaid messaging credits. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services. We strive to provide transparent and fair refund practices. Please read this policy carefully to understand your rights and the applicable conditions.

Botify offers monthly and annual subscription plans that provide access to platform features and include a base allocation of messaging credits. • Monthly Plans — Billed at the beginning of each monthly billing cycle. You may cancel at any time, and your access will continue until the end of the current billing period. • Annual Plans — Billed annually in advance at a discounted rate. Annual plans are eligible for a pro-rata refund for unused full months remaining in the subscription term, provided the request is made within the first 6 months of the subscription. • Plan Upgrades — If you upgrade your plan mid-cycle, the prorated difference will be charged immediately. No refund is provided for the previous plan tier. • Plan Downgrades — Downgrades take effect at the start of the next billing cycle. No refund is issued for the difference in the current cycle.

Messaging credits for WhatsApp, RCS, SMS, and email are purchased in advance and deducted on a per-message basis. Refund Eligibility for Credits • Unused credits may be eligible for a refund if the refund is requested within 30 days of purchase • Credits that remain unused due to a verified platform service issue or outage are eligible for a refund or credit adjustment • Bulk credit purchases (enterprise packages) are subject to the terms of the specific agreement Non-Refundable Credit Scenarios • Credits that have already been consumed for message delivery (regardless of delivery status or read receipts) • Credits that were used for messages rejected due to policy violations or invalid recipient numbers • Credits included as part of free-tier or promotional allocations • Credits that have expired beyond their validity period (if applicable)

The following charges are non-refundable under any circumstances: • Consumed Messages — Any credits used for messages that were submitted to the delivery network, regardless of final delivery status • Setup & Onboarding Fees — One-time fees for account setup, WhatsApp Business API provisioning, DLT registration assistance, or custom integration work • Partial Month Usage — No refunds for partial months on monthly subscription plans • Advertising Spend — Funds allocated to Meta or Google advertising campaigns through the Ads Manager, as these are processed by the respective ad platforms • Custom Development — Fees for custom chatbot development, API integrations, or professional services • Domain & Infrastructure Costs — Dedicated infrastructure, custom domains, or dedicated IP addresses provisioned for your account

You may be eligible for a refund in the following situations: Service Disruption • Verified platform outages that significantly impacted your ability to use the Service, exceeding our 99.9% uptime SLA • Persistent technical issues that were reported to our support team and could not be resolved within a reasonable timeframe Billing Errors • Duplicate charges or incorrect billing amounts • Charges incurred after a valid cancellation request was submitted Unused Services • Prepaid credits that remain unused within 30 days of purchase • Annual subscription refunds for unused full months (within the first 6 months) We evaluate each refund request on a case-by-case basis and reserve the right to approve or deny refunds at our discretion, based on the specific circumstances.

To request a refund, please follow these steps: Step 1: Submit Your Request • Email billing@botify.in with the subject line "Refund Request" • Include your account email, invoice number or transaction ID, the amount in question, and a detailed reason for the refund request Step 2: Review Period • Our billing team will review your request within 3-5 business days • We may contact you for additional information or clarification Step 3: Decision & Processing • You will be notified of the decision via email • Approved refunds will be processed within 7-10 business days • Refunds are issued to the original payment method used for the transaction • For bank transfers, please allow an additional 2-3 business days for the amount to reflect in your account Refund Timeline Summary • Request submission: Any time (within 30 days of the charge) • Review period: 3-5 business days • Processing time: 7-10 business days after approval • Bank settlement: 2-3 additional business days

You may cancel your Botify subscription at any time: How to Cancel • Through the Botify dashboard under Account Settings > Subscription > Cancel Plan • By emailing billing@botify.in with your cancellation request What Happens Upon Cancellation • Your subscription remains active until the end of the current billing period • You will retain access to all platform features until the end of the paid period • Unused messaging credits will remain available until the end of the billing period, after which they expire • Your data will be retained for 30 days post-cancellation, then permanently deleted • Any connected integrations (WhatsApp Business API, Google RCS, etc.) will be disconnected Reactivation • You may reactivate your account within 30 days of cancellation without losing your data • After 30 days, you will need to create a new account and reconfigure your integrations

If you disagree with a refund decision, you may: • Reply to the decision email with additional information or documentation supporting your case • Request an escalation to a senior billing manager • Contact us at support@botify.in for further assistance We are committed to resolving disputes fairly and promptly. All final decisions on refunds are made at the sole discretion of Botify.

We reserve the right to modify this Refund Policy at any time. Changes will be communicated by updating the "Last Updated" date on this page and notifying registered users via email. Refund requests submitted before a policy change will be evaluated under the policy in effect at the time the original charge was made.

For any billing or refund-related questions, please contact us: • Billing Inquiries: billing@botify.in • General Support: support@botify.in • Website: https://botify.in • Address: Botify, Salem, Tamil Nadu, India Our billing support team is available Monday through Friday, 9:00 AM to 6:00 PM IST.